Shipping policy

Contact Information:
For questions regarding our shipping policy, please contact us at getkeystok@gmail.com

Physical Address:
Leiciu st. 11, Vilnius, 12109, Lithuania

1. Processing Time
All orders are processed within 2-3 business days. Orders are not shipped on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. We will notify you via email if there will be a significant delay.

2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates are based on the shipping method selected at checkout:

• Standard Shipping: 7-12 Business Days
• Expedited Shipping: 6-10 Business Days

3. Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking information will be active within 24-48 hours.

4. Customs, Duties, and Taxes
Key Stok is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damaged or Lost Items
If your order arrives damaged or is lost in transit, please contact us at getkeystok@gmail.com within 7 days of receipt so we can assist you with a resolution. Please save all packaging materials and damaged goods before filing a claim.

6. Changes to This Policy
We may update our shipping policy from time to time. Any changes will be reflected on this page, and we encourage you to review it periodically.

Thank you for shopping with us!